Refund Policy
Seven days to decide.
The seven-day window
For seven days after your first payment, you can cancel for a full refund. No reason needed. On a monthly plan this also ends the 12-month commitment: nothing further is charged.
To use it, write to direct@ximetix.com from the email you enrolled with, within seven days of your first payment. Access ends when the refund is issued.
After seven days
- Annual plans are not refundable. Your access continues to the end of your term.
- Monthly plans continue to the twelfth payment, as agreed at checkout. Payments already made are not refundable.
- Sessions or gatherings you miss are not refunded or repeated.
- The timing of components marked “in build” is not a reason for a refund.
When we end it
- If we remove a founder from the room, we refund the unused part of an annual plan, counted in whole months, and cancel any monthly payments not yet made.
- If we stop running a program you paid for before your term ends, we refund the unused part in the same way.
How refunds are paid
Refunds go back to the card used to pay, including the GST or HST charged on the refunded amount, normally within ten business days of approval. Your bank may take a few more days to show it.
Before you dispute a charge
Write to us first. Almost every question about a payment is settled faster by email than by a card dispute, and a dispute pauses access while it is open.